Explore technology service excellence as a Representative at Ricoh in Victoria. This role emphasizes the repair and maintenance of office printers and customer service.
As a Senior Field Representative, your job will be to service complex office equipment while fostering excellent customer relationships. You will perform repairs, manage your inventory, and complete necessary training on new equipment. This position is vital in ensuring high customer satisfaction in all service engagements.
Key Responsibilities:
• Service and repair complex printing devices
• Handle diagnostics and installations at client sites
• Maintain effective inventory management practices
• Engage with customers to determine service needs
• Complete all administrative tasks accurately
Requirements:
• Educational background in a technical field
• Excellent knowledge of electro-mechanical devices
• Strong communication and customer service skills
• High degree of mechanical aptit...