Elevate technology service delivery at the University of Toronto's Faculty of Applied Science & Engineering. This full-time position involves leading teams to enhance client technology services effectively.
Reporting to the Manager of Client Services, the Client Technology and Service Delivery Lead ensures operational success through continuous service improvement. You will oversee a dedicated team, providing solutions for complex challenges while enhancing user experience in educational environments. Your role is pivotal in optimizing workflows and monitoring performance metrics to drive efficiency.
Key Responsibilities:
• Improve workflows and establish service standards for technology
• Guide support staff in issue resolution and service consistency
• Monitor service performance and implement enhancements
• Manage endpoint technologies from deployment to support
• Execute projects related to client technology improvement
Requirements:
• Bachelor’s degree i...