Role Overview: The Techno-Functional Business Analyst for the client project will support day-to-day operations by driving
production defect resolution
and delivering
operational system enhancements
. The role requires strong analytical and communication skills, the ability to bridge business and technical teams, and hands-on involvement in issue investigation, requirement clarification, and solution delivery. Pega experience is preferred due to the nature of the application landscape. Key Responsibilities: Support Operations team in
investigating, analyzing, and resolving production defects
to ensure system stability and business continuity. Work closely with developers and technical teams to perform
root cause analysis (RCA)
and define corrective actions for recurring issues. Gather, validate, and document business and system requirements for
operational enhancements and change requests
. Translate business requirements into clear functional specificatio...