Role overview

You will be responsible for the technical evolution of the ServiceNow platform, with a primary focus on ITSM. Besides delivering configuration work, you will support and coach internal team members and act as the technical counterpart for external vendors.

Key responsibilities

• Perform analysis and implement ServiceNow configurations (small to medium changes)
• Support and coach internal team members in ServiceNow technical capabilities
• Coordinate and challenge external ServiceNow vendors
• Define test scenarios, execute testing, and follow up on deployments until go-live
• Optimize ITSM processes (request flows, service catalog, CMDB, SLA setup, CSDM)
• Support integrations (API, IntegrationHub, Flow Designer)
• Improve knowledge management and self-service adoption
• Set up and enhance reporting and dashboards
• Support HRSD and CSM i...