. Diagnose, troubleshoot and repair mobiledevices . Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries . Able to interact positively with customersat the storefront and over the phone . Ability to multi-task between repairs andcustomer service . Other related duties as required . Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory . Strategically plan the order of operationsto ensure a successful repair . Provide estimates and quotes . Glass only replacement on Samsung and iPads . Microscopic Board work componentreplacement Hand-solder SMT components, . remove and replace thru-hole comp withoutboard damage, . solder wires and cables, . Diagnosis, troubleshoot and repair mobiledevices . identify assembly and documents issues . Repair logic board issues from water damage. Requirements: . Excellent knowledge of customer service bestpractice with previous expe...