Esta uma posio remota. Location: Remote in Portugal Workload: Full-Time Position Overview We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If you're tech-savvy, sales-oriented, and fluent in Italian and English, this role could be your next big move. Main Responsibilities - Provide remote technical support to users via chat, phone, and email. - Guide customers through technical troubleshooting, setup, and feature navigation. - Offer pre- and post-sales technical support to help users maximize platform benefits. - Handle inquiries about software bugs, system performance, and functionality. - Escalate unresolved issues to higher-tier support when necessary. - Document all interactions and resolutions in the system. - Ensure timely, clear, and customer-focused communication. Candidate Profile - Fluency in Italian and English (mand...