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Job Description
About the Role
The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and proactively identifying potential hardware issues.
What You'll Do
Review OEM system logs and research system configurations and network topologies. System logs consist of multiple interactions across system hardware and software. Reviewing log data helps identify security breaches and component failure. An L2 technician uses experience and technical knowledge to analyses logs which also includes utilizing log processing tools. OEM system logs vary in complexity and deciphering this data can be complex. (20%)
Maintain accurate records of incident transactions and perform t...