Technical Support Team Lead – Johannesburg

As the Technical Support Team Lead in Johannesburg, you will be the first boots‑on‑the‑ground for Vertice’s Support team in the region, laying the foundations for our 'follow‑the‑sun' support strategy. You won’t just manage a team; you will build the bridge between our customers’ technical needs and our global engineering efforts.

Reporting to the Customer Support Manager based in the UK, you will lead a high‑performing team of Technical Support Specialists. Your mission is to ensure 'Round the Sun' coverage, providing seamless time‑zone support for our global clients while working hand‑in‑hand with our global Account Management (AM) team to ensure renewals and customer satisfaction. You will hire and lead an AI‑native team that leverages cutting‑edge tools to automate the mundane and focus on high‑impact problem‑solving.

Responsibilities

• Lead & Mentor: Manage and grow the South African technical...