We are looking for a proactive and customer-focused
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Technical Support Specialist
to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
Key Responsibilities
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issue etc)
Ensure all cases and interactions are accurately logged in the ticketing system
Monitor and follow up on open tickets to ensure timely closure and c...