The ideal candidate will serve as a liaison between business users, operational teams, project teams, technical resources, and external vendors. This role combines business analysis, operational support, system testing, technical troubleshooting, process improvement, and stakeholder engagement responsibilities. The Technical Support Specialist will assist in identifying operational and system issues, gathering and documenting business requirements, supporting testing activities, analyzing business processes, coordinating issue resolution efforts, and recommending solutions that improve operational performance and user experience. Scope of Work: • Gather, analyze, document, and validate business and operational requirements through stakeholder meetings, interviews, and workshops. • Serve as a liaison between business users, operational teams, technical resources, and project stakeholders to support solution development and implementation. • Analyze business processes and workflows to...