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Technical Support Specialist

🏢
SGS
📍 Muntinlupa, Philippines
📍
Location Muntinlupa
📅
Posted June 17, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

PRIMARY RESPONSIBILITIES

  • Provide first line support to SGS affiliates and external clients
  • Fast paced handling of incidents / requests resolution, escalation and information routing.
  • Deciding on incident severity/priority
  • Validation and evaluation of technical and or operational information pertaining to the incident
  • First contact resolution and troubleshooting via phone and remote access tools
  • Managing Incidents throughout their lifecycle

    • REPORTING LINE

    IT Service Desk Manager or Supervisor

    SPECIFIC RESPONSIBILITIES

  • Establishes controls to monitor the performance of the management systems.
  • Validate, evaluate and classify incident / requests.
  • Determine resolution and/or escalation path to ensure all issues are appropriately managed.
  • Evaluate content of requests / incident report and gather information if missing any.
  • Record...

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    📍 Location Details

    🌆
    City
    Muntinlupa
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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