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Job Description
Join BAIC México as a Technical Support Specialist!
Are you passionate about automotive technology, diagnostics, and solving complex technical challenges?
At BAIC México, we are looking for a Technical Support Specialist to play a key role in supporting our dealer network, improving service quality, and enhancing customer satisfaction across the country.
What you'll do:
• Provide technical support to dealerships and service teams
• Diagnose and resolve vehicle technical issues
• Coordinate technical escalations with Headquarters
• Support warranty and quality investigations
• Deliver technical training to dealer personnel
• Monitor technical KPIs and after-sales performance
• Collaborate with cross-functional teams to improve customer experience
What we're looking for:
• Automotive Engineering degree or related field
• Experience be...