·         Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.

·         Own and track tickets within SLAs

·         Identify, resolve or manage the resolution of system issues

·         Take calls and service ticket requests on a ticket system

·         Supports internal clients with system admin tasks and product knowledge expert  advice.

·         Seek more information, by asking the right questions to collect information to resolve

the issue or escalate to a specialist

·         Communicate to Level 1, 2, 3 teams keeping clients and management informed

·       &...