Reporting to the Manager of Information Technology, the Technical Support Specialist II is a key member of the IT Department located in L'Orignal, ON. This position is responsible for assisting end users with technical and product support, helping to diagnose and solve operational problems, providing onboarding guidance to newly hired staff, and promoting effective communication from IT to business. The job holder will collaboratively partner with team members across the IT group and other departments to ensure a high level of service.

KEY RESPONSIBILITIES:

• Respond and follow up on technical help tickets submitted via ServiceNow system
• Provide IT support for Windows, Microsoft 365, Adobe, and a variety of other applications used internally
• Independently investigate and implement solutions to technical issues and projects within established SLA's
• Identify recurring technical issues and propose solutions to address the root problems. ...