The Technical Support Specialist provides front-line technical support for OSV’s electronic product offerings. This role is responsible for responding to customer inquiries, diagnosing issues, and guiding users through problem resolution via phone, email, and other electronic communication channels.

The Specialist delivers exceptional customer service while supporting Online Giving, Websites, Church Manager, Customer Portal, Curriculum, and related electronic products. This role also focuses on user training, best practices, and proactive follow-up to ensure customer satisfaction and product success.

Essential Functions

+ Serve as a primary point of contact for customers seeking assistance with OSV electronic products.

+ Troubleshoot, research, isolate, and resolve basic, intermediate, and complex technical issues in a timely manner.

+ Provide training and guidance to customers on product functionality, usage, and best practices.

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