We’re Hiring: Customer Support / Technical Support Specialist Location: Gurgaon (Work from Office) Shift: Rotational (including Night Shift) Working Days: 5 Days a Week Key Responsibilities: • Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub • Communicate professionally with global customers via ticketing systems • Handle and manage customer escalations effectively • Collaborate with internal global teams to deliver high-quality support • Take ownership of issues and ensure timely resolution • Perform root cause analysis for reported incidents • Generate and deliver reports on learning usage and customer requests • Provide feedback to product/technical teams for continuous improvements • Ensure GDPR compliance across processes • Contribute to process improvements and efficiency Desired Candidate Profile: • 2–4 years of experience in BPO/Call Centre (international voice/blended process) • Bachelor’s degree in technical field (BCA / B.Tech / ...