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Job Description
Job Description
Overview:
Reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for YOU!
Responsibilities:
Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products
Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely
Concisely document software, hardw...