**Job Requisition ID #**

23WD71060

**Position Overview**

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!

**Responsibilities:**

+ Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
+ Document support interactions in a company-wide case management system
+ Escalate and consult unresolved issues to senior staff as required
+ Research, verify and document product defects
+ Actively handle the personal backlog of support requests
+ Manage customer and partner expectations by providing timely updates on the progress
+ Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology
+ Influence and contribute to product management and developme...