Technical Support Specialist

Location: Philippines
Job Type: Full-Time
Experience Required: 1 to 4 years
Eligibility: Male/Female both can apply

Role Description

We are seeking a Technical Support Specialist to provide first-line and second-line support for users experiencing software, hardware, application, or access-related issues. This role involves troubleshooting, documenting incidents, guiding users through solutions, and escalating more advanced issues to the relevant technical teams. You will play an important role in maintaining a positive user experience while ensuring that technical problems are handled in a professional and structured way. This is a strong fit for candidates who are technically curious, service-oriented, and able to explain technical matters clearly to non-technical users. The Philippines has strong hiring depth here because the country's IT-BPM indus...