Technical Support Specialist (Cebu, Philippines)

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Intro

Are you passionate about technology and driven to combat cybercrime? JoinHornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office inCebu (IT Park) and are looking for dedicatedTechnical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks. If you’re excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.
• You build personal customer relationships and focus on offering an awesome customer experience.
• You esca...