Join Volante Software in Toronto as a Technical Support Specialist and play a key role in customer experience. Deliver exceptional assistance to resolve technical issues promptly and professionally.
As a Technical Support Specialist at Volante, you will be the first point of contact for customers needing assistance. Your expertise in troubleshooting will allow you to address product and system issues effectively. You will maintain high communication standards while prioritizing customer satisfaction and service levels.
Key Responsibilities:
• Serve as the initial responder to customer inquiries
• Troubleshoot common application errors and access issues
• Document customer interactions for ticket accuracy
• Provide educational support and guidance to users
• Escalate unresolved issues to Tier 2 support
Requirements:
• 2+ years in a customer-facing technical role
• Experience with ticketing systems (e.g., Freshdesk)
• Familiarity with SQL database concept...