Elevate customer experiences as a Technical Support Specialist at Forvan. Engage with clients by resolving technical issues efficiently through various communication channels, maintaining high service standards.
Forvan seeks a dedicated Technical Support Specialist to uphold its service reputation. In this role, you will assess call severity, address inquiries via phone, email, or in-person interactions, and ensure customer satisfaction through timely follow-ups. Developing troubleshooting skills will be essential to proactively identify issues and escalate them when necessary.
Key Responsibilities:
• Assess call severity levels accurately
• Resolve inquiries via phone, email, or on-site
• Ensure timely follow-up for issue resolution
• Develop proactive troubleshooting skills
• Participate in after-hours on-call support
Requirements:
• Excellent English communication skills
• Positive service attitude exceeding expectations
• Attention to accuracy and d...