Provide exceptional technical support as a Tier 1 Technical Support Representative at EGATE. This role focuses on resolving customer tech issues and requires a dedication to quality service.
In this full-time position reporting to the Customer Care Manager, you will handle customer inquiries regarding technical problems and aim for first-call resolution. You’ll liaise with vendors and maintain accurate documentation in the customer database, while participating in ongoing training to enhance your knowledge of EGATE's offerings and services.
Key Responsibilities:
• Answer customer calls and emails about technical issues
• Forward unresolved issues to Tier 2 or engineering
• Open support tickets with vendors and carriers as needed
• Participate in training on EGATE's products and services
• Maintain comprehensive documentation in the customer database
Requirements:
• Bachelor’s degree in Computer Science or Engineering preferred
• Minimum 2 years in a techni...