Job Purpose

The Technical Support Professional is responsible for delivering high quality technical support across CallTower’s Microsoft ecosystem, with a focus on Microsoft Teams Direct Routing and Operator Connect, Five9, CallTower’s white labeled contact center platform, and the company’s voice infrastructure powered by the proprietary CallTower Connect platform.

The ideal candidate is technically strong, customer focused, inquisitive, and comfortable working across multiple platforms to drive issues to resolution while maintaining clear, effective communication with customers and internal stakeholders.

Duties

• Manage and troubleshoot high-profile and difficult technical issues, working issues to resolution and achieving customer satisfaction
• Provide support 8-5 BST (British Summer Time Zone)
• Provide updates to customers and management on the status of urgent and high-profile issues
• Subject Matter Expert fo...