Technical Support or Customer Support Manager

• 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
• 5+ years of experience in Technical or Application Support.
• Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
• Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
• Passion for team development, mentoring, and building a positive support culture.
• Strong communication and collaboration skills across technical and business teams.
• Fluent in English (written and spoken) and willing to work outside standard hours when require.