Technical Support Manager or Customer Support Manager

Experience with modern automation and AI-assisted workflows (e.g., AI copilots, scripting, automation tools) and AI-driven development approaches such as vibe coding using tools like Cursor, Lovable, and similar platforms.

General knowledge of XR media platforms and video engineering tools, including Vantage, Cambria, Uninode, MediaMate, Baton, GLIM, ATS, and related media processing software.

Familiarity with media workflows including transcoding, captioning vendors, watermarking/fingerprinting, and transfer technologies (e.g., Aspera).

Knowledge of monitoring and infrastructure tools such as Zabbix and AWS services (S3, AMI).

Key Responsibilities

• Line management of the Support Team in Kuala Lumpur, overseeing team knowledge, performance, and professional development.
• Recruit, onboard, and train new team members, providing ongoing coaching, mentoring, and on‑...