Elevate user experiences at Nova Steel as a Technical Support Manager. Manage the helpdesk operations and provide high-level technical support, fostering a robust IT ecosystem.
As a Technical Support Manager at Nova Steel, you will leverage your technical expertise and leadership skills to oversee support staffing and project timelines. The ideal candidate has a minimum of five years in a similar role, specializing in user support for both hardware and software solutions. You will be integral in ensuring that all employees have seamless access to technology.
Key Responsibilities:
• Oversee helpdesk ticket triage and technician assignment
• Ensure timely follow-ups on open support tickets
• Track and manage ongoing IT projects to address risks
• Provide direct technical support across various platforms
• Document all interactions and solutions within IT systems
Requirements:
• Degree in Information Technology or related field
• 5+ years of technical support...