Who You Are The Technical Support Lead will work within the Field Service team ensuring timely actions are taken for the ongoing operational performance of fielded trackside friction management units.

The Technical Support Lead will build an in-depth understanding of how trackside rail friction management equipment works and how all the various mechanical, electrical and electronics components work and interact with each other. This role will be a liaison between customers, field service, quality and engineering teams. The Technical Support Lead will also lead activities around tracking firmware and software updates on functioning units, warranty replacements, repairing and updating electronic parts.

What Do You Need

Hands-on execution of the following activities in coordination with Field Service, Quality, and Engineering:

Monitor and track operational performance metrics for fielded equipment

Identify, categorize, and document failure mode...