Hire Resolve's Client is seeking a motivated and customer‑oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction.
Responsibilities
Provide technical support to clients via phone, email, or in person
Diagnose and resolve software, hardware, and network issues
Install and configure software and hardware components
Assist in the implementation of new systems and technologies
Document and maintain accurate records of client interactions and solutions
Keep up‑to‑date with the latest technology trends and advancements
Collaborate with team members and other departments to deliver exceptional customer service
Requirements
High school diploma or equivalent
1-3 years of experience in technical support or a ...