Role and Responsibilities:

• Provide phone/email consultation to independently debug product problems reported by customer.
• Provides support on a worldwide basis. (Customers from Japan)
• Provide technical support to customers for technologies, products, and/or solutions.
• Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
• You will simulate technical problems in lab environment.
• You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
• You will work closely with colleagues to achieve common goals.
• The engineer will strive to technical perfection and expertise.
• You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

• Language Proficiency: Native or nea...