Job description:
Job Title: Technical Support Engineer with 1+ years of experience in SaaS and API integration platforms
Job Overview
SDC Business Solutions is looking for a motivated and detail-oriented Tech Support Executive for API Automation. The candidate will be responsible for assisting clients with API integrations, troubleshooting technical issues, and ensuring smooth automation workflows.
Key Responsibilities
Provide technical support for API-based applications and automation systems
Integrated WhatsApp Business API (WABA) with webhook-based message handling, delivery tracking, and automated agent-routing logic for enterprise clients.
Monitor and troubleshoot API integration issues
Assist clients in configuring and using APIs effectively
Test APIs using tools like Postman
Coordinate with the development team for issue resolution
Maintain reports and technical documentation
Ensure timely response and resolution of customer queries
Require...