JOB DETAILS

Responding to technical support tickets
Contacting clients to find out the nature of the technical or IT issue

Linking to clients' computers via remote access

Traveling to clients' office or server location

Installing new hardware, software, and networking systems

Diagnosing and troubleshooting hardware, networking, and software issues

Proposing simple and effective solutions

Providing basic software training

Maintaining good client relations

Completing job reports
FUNCTIONAL AREA
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