Reporting to the Lead Technical Support Engineer, you will be providing technical support to our worldwide dealer network.  

You will support developing technical procedures and training material for our core products and custom projects.

You will be interacting with our broader Astec teams, inputting on continual product improvement and new product development, ensuring that both your expertise and the voice of the customer is heard.

About The Role

• Provide technical product support to dealers and customers globally. 
• Troubleshoot, diagnose and resolve problems and breakdowns remotely. 
• Support our Astec Technical Assistance Centres (ATAC) around the world. 
• Work closely with other departments to develop and document solutions to problems. 
• Engage with our New Product Development team to help support delivery of robust and reliable machinery for our customers. 
• Support Quality Improvement Tea...