Location
Makati
Posted
June 17, 2026
Commute
Local Area
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Job Description
This is a remote position.
Technical Support Delivery ο· Provide technical support for SaaS and related products, resolving a wide range of customerissues within SLAs.
ο· Perform effective triage, diagnosis, and troubleshooting of incidents, identifying root causes
where possible.
ο· Manage and resolve moderately complex technical issues independently, escalating more
advanced cases as required.
Customer Engagement & Communication ο· Communicate confidently and professionally with customers and partners via written, phone,
and video channels.
ο· Provide clear explanations of technical issues and solutions to both technical and non-technical
audiences.
ο· Ensure a high level of customer satisfaction through proactive updates and reliable support.
Case Management & Documentation ο· Own and manage support cases end-to-end, ensuring timely updates, prioritisation, and
resolution.
ο· Maintain accurate and ...