Greetings from Live Connections Hiring Alert | Technical Support Engineer / Service Desk L 1 Work Location: Pu ne Role: Service Desk L1 Support Engine er Maximum CTC: ₹7 L PA Experience: 1 Years Relevant Experien ce Mandatory Ski lls ✔ ServiceNow Ticketing Tool✔ Active Directory (Password Reset & Account Unl ock)✔ Office 365 / Exchange On line✔ Azure AD (Basic Knowle dge)✔ Outlook Configuration & Troubleshoo ting✔ Microsoft Teams, SharePoint & OneDrive Sup port✔ Windows OS Troubleshoo ting✔ VPN & Network Troubleshoo ting✔ Excellent Communication Sk ills Key Responsibil itiesProvide first-level technical support to end u sers.Resolve incidents and service requests via phone, email, chat, and web tic kets.Troubleshoot hardware, software, network, and Office 365 is sues.Manage Active Directory user accounts and access requ ests.Document, track, and update tickets through Servic eNow.Escalate complex issues as per defined proce sses.Ensure SLA compliance and high customer satisfac tion.D...