Job Description

Technical Support Engineer

About the Role

Finahub is looking for dynamic and customer-focused Technical Support Engineers to join
our growing team. In this role, you will handle support requests from our prestigious banking
and NBFC clients across India. You will be responsible for identifying issues, providing timely
resolutions, and ensuring customer satisfaction.
This is a technically hands-on role where you will work closely with Java-based applications,
APIs, and databases to debug and resolve customer-reported issues. High-performing
candidates will have the opportunity to grow into operations management roles within the

organization.

Key Responsibilities

● Handle customer support requests via phone and email.
● Investigate, diagnose, and resolve application issues.
● Provide workarounds or coordinate with the development team for code fixes.
● Analyze system logs, databases, and API tra...