We are seeking a skilled and customer-focused Mid-Level Technical Support Engineer to provide technical assistance and support to clients. The ideal candidate will be responsible for diagnosing and resolving technical issues, communicating clearly with clients in English, and ensuring a high level of customer satisfaction. The engineer will work closely with internal technical teams to deliver timely and effective solutions.

Responsibilities

• Provide technical support to clients via calls, emails, and chat in English
• Diagnose, troubleshoot, and resolve software and system-related issues
• Understand client concerns and explain technical solutions in a clear, professional manner
• Escalate complex issues to relevant technical teams when required
• Maintain accurate documentation of issues, resolutions, and follow-ups
• Monitor system performance and proactively identify potential issues
• Ensure timely...