**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket’s customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.
**Job Duties and responsibilities**
+ Identify and complete tasks in a fast-paced dynamic environment.
+ Effectively and efficiently work with customers and partners to resolve reported problems.
+ Tracking all customer contact within approved tracking systems.
**Required Candidate Skills:**
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