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Technical Support Engineer-II

🏢
Dover India Innovation Center
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

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Designation:Tech Support Engineer-L1


Education: B.E/B.Tech/BCA/MCA/BSC/MSC/B.com


Experience: 2-5 Yrs


Location: Bangalore


Role & Responsibilities:


This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process.


Your Key Responsibilities:

  • Actively participates in support of incoming calls 

  • Continuously demonstrates a truly empathetic concern for customer issues

  • Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

  • Quickly identifies escalations and creates expectation alignment with customers

  • Documents issue details, troubleshooting steps, and resolutions with pinpoint level d...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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