**Overview:**

As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.

As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.

**Job Responsibilities:**

+ The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based).
+ Manage and prioritize requests.
+ On time resolution of complaints.
+ Provide expertise on complex application issues.
+ Work with a centralized Call Management database on a daily basis.
+ Site & customer technical visits for product related activities.
+ Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D depa...