Shape customer experiences as a Technical Support Engineer for R&D Software in Canada, specializing in ICP-MS systems. This hybrid role emphasizes communication and technical expertise in troubleshooting software issues.

As a crucial liaison, you will engage with customers and technical teams to understand and resolve complex issues. You will also assist in the training of field engineers, ensuring that everyone is up to date on software changes and solutions. Your responsibilities will include conducting root cause analysis and supporting engineering through documentation of findings and improvements.

Key Responsibilities:
• Serve as a dedicated customer advocate in R&D
• Troubleshoot complex software applications for ICP-MS
• Assist in training materials for technical staff
• Document root cause findings for engineering follow-ups
• Manage issue tracking and resolution processes

Requirements:
• Bachelor’s degr...