We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.
What will you do?
* Provide an outstanding tailor-made customer experience through our every customer interaction related to technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain.
* Develop technical skills in new products and technologies through hands-on training, lab testing and simulations, while collaborating cross-functionally and supporting customer site activities alongside service and sales teams.
* Resolve customer requests efficiently to ensure a seamless and positive experience
* Identify sales opportunities when interacting with customer and submit sales leads in order to cover a...