As part of the Global Customer Success organization, the Global Support Engineer plays a critical role in maintaining the reliability and performance of Vizrt systems for our customers worldwide. This role focuses on delivering exceptional support through expert troubleshooting, proactive engagement, and close alignment with customer success goals.

In addition to traditional support engineer responsibilities, this position emphasizes proactive system validation, training follow-up, risk identification, and customer relationship continuity to ensure consistent operational excellence across the customer lifecycle.

Key Responsibilities:

1. Technical Support Delivery

• Handle inbound customer cases via phone, chat, email, or portal, ensuring accurate prioritization and resolution following Vizrt Global Support quality framework.
• Troubleshoot complex software issues to identify solutions and minimize customer dow...