To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable services, training and extended warranty. Provide technical information, tools, and training documents in support of Gleason machines and services.

Job Responsibilities:


+ Prepare for and execute Pre-Acceptance Certification (PAC)

+ Provide technical support and troubleshooting via email, training, telephone support, Gleason Connect, etc. to customers and FSEs for all billed/customer goodwill services and extended warranty.

+ Act as main contact for Customer projects through Final Acceptance Certification (FAC) and Machine Down troubleshooting/ support.

+ Provide quotes for all billable parts, services, customer training, service contracts.

+ Provide technical materials and training to service engineers to enable them to provide effectiv...