About the Role

As a Technical Support Engineer, you will play a key role in helping customers successfully use complex software products by diagnosing and resolving advanced technical challenges. Working closely with engineering and product teams, you’ll ensure issues are addressed efficiently while improving overall product quality and customer experience. This role offers the opportunity to deepen expertise in Java, the Atlassian ecosystem, and modern development environments while mentoring teammates and contributing to continuous improvement.

What You Will Do

• Diagnose and resolve advanced technical issues across multiple programming languages, build environments, and deployment scenarios
• Escalate critical issues to R&D with detailed technical analysis while maintaining transparent customer communication throughout resolution
• Build and maintain a comprehensive knowledge base of solutions, workarounds, and best practices
• ...