As a Technical Support Engineer AV, you will provide L1 hands-on support for AV systems across multiple client sites. You will troubleshoot AV hardware, software, and connectivity issues, set up rooms for meetings and events, and own the ticket lifecycle from first contact to resolution. What You'll Do Provide L1 technical support for AV systems including projectors, displays, video conferencing endpoints, microphones, speakers, and control systems. Set up and support meeting rooms, conference calls, webinars, and live events at client sites. Troubleshoot hardware, software, and connectivity issues across AV equipment displays, touch panels, cameras, and audio devices. Travel to multiple client sites based on service tickets and SLA priorities. Coordinate with internal IT teams and external OEM vendors for escalated issues. Perform routine checks, testing, and preventive maintenance across deployed AV environments. Assist users with Zoom, Microsoft Teams, Webex, and other collaborati...