About the Role

We are seeking a dedicated Technical Support Engineer to join our team in Jaipur, Rajasthan. In this role you will be responsible for resolving complex technical issues, supporting customers through various channels, and ensuring high levels of satisfaction. You will leverage your expertise in troubleshooting networking databases and Linux to diagnose problems, manage support tickets using Jira or Zendesk, and collaborate with cross‑functional teams to deliver timely solutions.

Responsibilities

• Provide first and second level support via phone, email, and chat
• Troubleshoot hardware, software, network and database issues
• Manage and prioritize support tickets in Jira or Zendesk
• Perform root cause analysis and document solutions
• Escalate unresolved issues to engineering teams
• Maintain and update knowledge base articles
• Collaborate with product and engineering teams to improve support pr...