Overview of the Role

As a Technical Support Associate (TSA) for Paraplanning, the purpose of this role is toutilizethe technicalexpertiseof the team member to provide support and uplift our Paraplanners with technical support, by delivering training, coaching, and projects as directed by the Line Manager.

The Technical Support Associate role can also be leveraged to support billable client roles, like the previous ‘Universal Role’. If a TSA is called upon to fill the need of the Universal role, they will assume Universal KPI’s for that period, as described below.

These ‘Universal’ assignments are subject to demand and decision of the Technical Support Manager. Assignments are no longer than 3 months.

Main duties

As directed by the Line Manager, key responsibilities for this role could include:

• Manages internal support channel - VBP Assist to provide real-time support.
• Manage channels and projects.
• Provides techn...