Join a supportive team as a Technical Support Analyst, where you'll resolve IT issues via phone, email, and chat. This role demands strong troubleshooting skills and customer service expertise.
In this position, you will provide assistance with user accounts, manage technical inquiries related to hardware and software, and support onboarding by configuring IT equipment. You will use your knowledge of Azure and endpoint management tools like Intune to deliver quality user support while adhering to ITIL best practices for documentation and escalation.
Key Responsibilities:
• Provide first-line IT support via various communication channels
• Resolve hardware and software issues for end users
• Assist with user account management and password resets
• Prepare IT equipment for onboarding new employees
• Escalate issues to senior members when necessary
Requirements:
• Diploma in Information Technology, Computer Science, or similar
• Over 2 years of experience in...