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Job Description
Description
The Technical Support Analyst is responsible for providing first and second tier IT support for the firm’s Asia offices, including Tokyo, Hong Kong, Beijing, and Shanghai. Based in the Tokyo office, this role serves as the primary local IT presence while supporting regional operations. The position requires strong technical skills, clear communication, and a service-oriented approach consistent with a professional services environment.
Essential Functions
Provide on-site first and second-line IT support for the Tokyo office, serving as the primary local IT presence.
Deliver remote IT support to Asia offices including Hong Kong, Beijing, and Shanghai, coordinating effectively across time zones.
Travel to other Asia offices is required (approximately 25%) to support projects, coverage, and regional initiatives.
Act as an escalation point for complex or high-impact technical issues with...